Social Workers play many roles at micro, mezzo and macro levels of intervention, but whatever they do; communication is the most essentially required skill. It is important to be confident in your interactions with others. You need the notes to file insurance claims and to maintain files on your clients. Empathy Understanding others intellectually, culturally, and emotionally is important in social work. Gordon Carson in his article highlights the ways how social workers can act as a medium to overcome language, cultural and religious barriers in safeguarding children. However, building trust with the client is most important in order to be an effective and successful social worker.
Many prominent people have defined Social Work; some such significant definitions are as follows: According to W. This includes high levels of self-awareness, empathy, and sensitivity to others. Effective communication is one of the most important components of successful social work. Based on the author's extensive personal and teaching experience, the text offers a succint introduction to a variety of communication techniques, including symbolic, non-verbal, verbal, written and electronic forms of communication. Interview Techniques for Social Workers 2014. Building good relationships with other people can greatly reduce stress and anxiety in your life. Communication Skills and Interpersonal skills in social work.
We communicate through words, but also, and in fact more so , through tone, posture and gesture, behaviour, facial gestures, clothes and appearance. Additional communication occurs between care providers, and you will be required to document what you do with your clients and to provide written reports for third party payers, your supervisor or agency administration, and co-workers. You may need to present individual cases to a treatment team or for professional assessments. Be Patient It could take several times of repeating the same things over and over again until a client grasps what is being said. Concreteness- Be particular and precise, this helps gain confidence of the client. While knowledge and practices are what defines the profession, some of the most important skills are actually internally developed. Alternatively, you may aim to control and dominate others and have developed an aggressive communication style.
Thus, this process is both written and verbally explored. Communication is, of necessity, a two-way process, involving a minimum of two people. A manager who learns to tailor her communication style to the group she is with will benefit from learning this aspect of social worker communication skills. In light of this, when communication barriers occur, i. About the Author Ashley Miller is a licensed social worker, psychotherapist, certified Reiki practitioner, yoga enthusiast and aromatherapist. Opposed to the open ended questions there are closed questions which usually result in one word answers being given.
It provides a picture communication tool that is easy to use and engages children from as young as 3 years of age. However, our goal is not communication devoid of emotion, but one based on warmth and respect , and a deep awareness of what the subject of our communication may mean to the other person. It allows you to bring the best of yourself, a set of theories and knowledge about human development and behavior, and a range of practice approaches to help human beings who have experienced oppression, marginalization, mental illness, addiction, and trauma. It takes a special kind of political savvy to keep everyone happy and cooperative. Ask for Clarification If you do not understand what is being said do not hesitate to ask them to repeat or clear up what has been said. Developing each skill will require its own unique method of learning.
Be sure you are always listening to and empathizing with the other person. Client questionnaires, also known as personal assessment forms, are written forms of communication that help clients convey personal information, such as address or age, as well as their own thoughts and feelings about their problems. What is communication and why is it important? The importance of communication skills will be acknowledged by talking about three different skills of communication. Although these questions should be used carefully as stated in scie 2008 the service user may want to expand on an answer but maybe unsure of how to interrupt. This means reflecting back what clients say and being engaged in every conversation so that they know you understand them. Effective communication can build trust, respect and self esteem and this can help a service user to becoming more independent.
Learning to practice these standards includes 4 essential elements: 1. They also help you take care of your own needs, while being respectful of the needs of others. A manager that makes the time to listen to her employees will benefit herself and her employees, and that will make her job easier. But remember, conciseness should never be at the cost of completeness. Written assessments may play a crucial part in a chain of events and decisions well beyond your direct involvement with a particular circumstance. Social Work Profession in India.
Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you. If you are socially anxious, you may have some difficulty expressing your thoughts and feelings openly. Ability to fetch necessary information by using language carefully and applying techniques like role playing or word association 3. Organizational communication: Balancing creativity and constraint. The aim of the framework is to provide guidelines rather than a set of rules.
Being a good listener is one of the best ways to be a good communicator. Social workers might ask clients to fill out assessment forms during their initial interviews to help determine how clients feel about specific concerns, such as stress or self-care, or to gain background information on topics such as family structure or history of previous treatment. It is important to remember that written communication are social exchanges, and they serve to inform, clarify or persuade others for many social service purposes, and are as much part of daily communications as speaking and listening. Our extensive range of resources, including videos, case studies, book chapters and expert opinion articles are available to students whenever they need support, on or off campus. Without understanding or empathy, it is almost impossible to help clients. Like a budding profession in India, Social Work has a long way to go; those in this field have to contribute to help this profession grow.